Protecting Your Information Is Our Responsibility

About This Privacy Policy

tbk33 is a trusted online betting and casino platform. We place the highest importance on protecting the personal information of our users. This privacy policy describes in detail what information we collect, why we collect it, how we use it, and how we keep it secure.

By browsing the tbk33 website or creating an account, you will be considered to have agreed to the terms of this privacy policy. We recommend that you read this policy carefully in full.

This policy applies to all tbk33 services — the website, mobile version, and any of our digital channels. It should be read alongside our terms and conditions.

What Information We Collect

tbk33 may collect the following types of information as needed to provide its services. This information may be collected directly from you or automatically.

How Information Is Collected

tbk33 collects your information in the following ways:

3.1 Information Provided Directly

We store information you provide directly at the time of account registration, when making deposit or withdrawal requests, when contacting the support team, and during the verification process.

3.2 Automatically Collected Information

Our servers automatically collect certain information from your device and browser. This includes:

• IP address and geographic location (at the country level)
• Browser type and version
• Which pages were visited and how long was spent on them
• Session data and log files
• Referral URL (where you came from before visiting our site)

3.3 Information Received from Third Parties

For payment verification and fraud prevention purposes, relevant transaction information may be received from payment service providers (bKash, Nagad, Rocket).

How We Use Your Information

tbk33 uses collected information only for lawful and necessary purposes. Details are listed below:

Who Your Information Is Shared With

tbk33 never sells your personal information to third parties. However, specific information may be shared in the following circumstances:

5.1 Payment Providers

To process financial transactions, we share relevant payment information with bKash, Nagad, and Rocket. This information is used solely to complete transactions and their own privacy policies apply.

5.2 Technology & Software Providers

Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others may receive the minimum necessary information to deliver their services. These providers are contractually obligated to keep information confidential.

5.3 Legal Obligations

In response to valid legal proceedings, court orders, or lawful requests from government authorities, we may be legally required to provide the necessary information.

5.4 Fraud Prevention

Security-related information may be shared with appropriate authorities as needed to prevent fraud and money laundering.

How We Keep Your Information Secure

tbk33 takes industry-standard technical and organizational measures to protect your personal and financial information. Our security infrastructure is as follows:

That said, it is not possible to guarantee that data transmission over the internet is completely secure. Therefore, you are advised not to share your password with anyone to keep your account secure.

Cookies & Tracking Technologies

The tbk33 website uses various types of cookies. Cookies are small text files stored on your device.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used to maintain login sessions, ensure security, and remember your preferences. These cookies cannot be disabled.

7.2 Functional Cookies

These cookies are used for your language preferences, display settings, and personalized experience. You can disable them if you wish, but some features may become limited.

7.3 Analytical Cookies

These cookies are used to monitor and improve website performance. They collect aggregate usage information without revealing any personal identity.

You can manage cookies from your browser settings. However, disabling all cookies may cause some important website features to not work properly.

Your Legal Rights Regarding Your Information

As a user of tbk33, you have the following rights over your own information:

• Right to Know: You have the right to know what information we hold about you.
• Right of Access: You can request a copy of the information we hold about you.
• Right to Rectification: If any of your information is incorrect, you can request that we correct it.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, information required to meet legal obligations may not be possible to delete.
• Right to Restrict Processing: In some cases you can request that the processing of your information be restricted.
• Right to Object: You can object to your information being used for marketing purposes.
• Right to Portability: You can request your information in a structured, machine-readable format.
• Right to Withdraw Consent: For information processed on the basis of consent, you can withdraw that consent at any time.

To exercise these rights, contact us at [email protected]. We will review your request as promptly as possible.

How Long Information Is Retained

tbk33 does not retain any information beyond what is necessary. The retention period depends on the type and purpose of the information:

9.1 Account-Related Information

Retained while your account is active and for a specified period after account closure in accordance with legal obligations.

9.2 Financial Transaction Information

Transaction-related information may be retained for an extended period to meet the requirements of financial regulatory rules and anti-money laundering laws.

9.3 Cookie & Session Information

Session cookies are deleted as soon as the browser is closed. Persistent cookies are automatically deleted when their set expiry period ends.

9.4 Marketing Information

If you opt out of marketing communications, we will arrange to delete the relevant information as soon as possible.

Data Protection for Minors

tbk33 is an adult gaming platform. This service is only for those aged 21 or above.

We do not knowingly collect information from anyone under the age of 21. Age is verified at the time of account registration. If we find that information from a minor has been collected by mistake, that information will be immediately deleted and the associated account will be closed.

If a parent or legal guardian believes that their child's information is held by us, please contact us immediately at [email protected].

Third-Party Services & Links

tbk33's platform includes services from game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Microgaming, NetEnt, Ezugi and others. These third parties may have their own privacy policies.

In addition, our payment systems — bKash, Nagad and Rocket — operate under their own terms and conditions and privacy policies. tbk33 is not responsible for the data storage or processing practices of these third parties.

We recommend that you read the privacy policies of these third-party services before using them.

Changes & Updates to This Policy

tbk33 reserves the right to change or update this privacy policy from time to time. Before any changes take effect, we will notify you in the following ways:

• Posting a public notice on the website
• Sending a notification to your registered email address (for significant changes)
• Displaying a notification when you log in to the platform

If you continue to use the platform after any changes, that will be considered your consent. It is therefore recommended that you review this policy regularly.

The Bengali version of this policy is authoritative. In case of any disagreement, the Bengali version will take precedence.

Contact Regarding Privacy

If you have any questions, concerns or requests about this privacy policy, please contact us. Our support team is able to assist in both Bengali and English.